At RiteLoad, our primary focus is “members first.” This notion drives all of our decisions, most importantly, how we gather, handle, store, and communicate your personal data.
Our policy is predicated on transparency and clarity to empower you – our most prized resource - to always feel informed and in control of your data stored on RiteLoad.
We are an online and mobile app enabled platform that allows drivers to be matched with shippers that are seeking on-demand shipping services (“Service”, or “Services”).
Our registered users (“Members”) share their professional identities, engage with their network, exchange knowledge and professional insights, post and view relevant content, and find business opportunities. Content on some of our services is also visible to unregistered viewers (“Visitors”). We believe that our services allow our Members to effectively compete and achieve their full career potential. The cornerstone of our business is to focus on our Members first.
Maintaining your trust is our top priority, so we adhere to the following principles to protect your privacy:
We have implemented appropriate security safeguards designed to protect your information in accordance with industry standards.
How we gather your information.
When you create an account with us, we collect information (including your name, email address, and password).
We collect information when you fill out a profile. A complete RiteLoad profile may include personal/business details as well as driving/shipping history.
After you create an account, you may choose to provide additional information on your RiteLoad profile.
We collect information when you contact us for customer support.
We collect information when you visit our Services, use our mobile applications, and interact with possible advertising on and off our Services.
We collect information when you use (whether as a Member or a Visitor) our websites, applications, our platform technology or other Services. For example, we collect information when you view or click on ads on and off our Services, perform a search, or install one of our mobile applications. If you are logged in on riteLoad.com, the RiteLoad app, or another Service or one of our cookies on your device identifies you, your usage information and the log data described in Section 1.10 of this policy, such as your IP address, will be associated by us with your account. Even if you’re not logged into a Service, we log information about devices used to access our Services, including IP address.
We collect information when you use your account to sign in to other sites or services, and when you view web pages that include our plugins and cookies.
You allow us to receive information when you use your account to log in to a third-party website or application. Also, when you visit a third-party site that embeds our social plugins we receive information that those pages have loaded in your web browser. If you are logged in as a Member when you visit sites with our plugins, we use this information to recommend tailored content to you. We will use this information to personalize the functionality we provide on third-party sites. Our retention of this data is addressed in Section 3.2. We may provide reports containing aggregated impression information to companies hosting our plugins and similar technologies to help them measure traffic to their websites, but no personal data.
You also allow us to receive information about your visits and interaction with the sites and services of our partners that include our cookies and similar technologies, unless you opt out. If you are not a Member, we rely on the online terms between you and our partners.
We may use advertising technologies and web beacons to collect information.
We target (and measure the performance of) ads to Members, Visitors and others using our Services through a variety of ad networks and ad exchanges, using the following, whether separately or combined:
Advertising technologies monitoring our Services, like web beacons, pixels, ad tags, cookies, and mobile identifiers as permitted by mobile platforms;
Member-provided profile and contact information and categories;
Information inferred from a Member’s profile (for example, using job titles to infer age, industry, seniority, and compensation bracket; or names to infer gender);
Your use of our Services (for example, your search history, which pages you visit, your clicking on an ad, etc.) and log files generated as described in Section 1.10;
Information from 3rd parties (e.g. advertising partners, publishers and data aggregators) which we use in addition to the information from our cookies (and similar technologies), your profile and use of our Services.
We do not share your personal information with any third-party advertisers or ad networks for advertising without your separate permission. Note that, as described in Section 2.6, portions of your profile is visible to other Members and through public search depending on your settings. Also, advertising partners may associate personal information collected by the advertiser directly from you with our cookies and similar technologies. In such instances, we contractually require such advertisers to obtain your explicit opt-in consent before doing so.
We collect information from the devices and networks that you use to access our Services.
When you visit or leave our Services (whether as a Member or Visitor) by clicking a hyperlink or when you view a third-party site that includes our plugin or cookies (or similar technology), we automatically receive the URL of the site from which you came or the one to which you are directed. Also, advertisers receive the URL of the page that you are on when you click an ad on or through our Services. We also receive the internet protocol (“IP”) address of your computer or the proxy server that you use to access the web, your computer operating system details, your type of web browser, your mobile device (including your mobile device identifier provided by your mobile device operating system), your mobile operating system (if you are accessing RiteLoad using a mobile device), and the name of your ISP or your mobile carrier. We may also receive location data passed to us from third-party services or GPS-enabled devices that you have set up, which we use to show your local information on our mobile applications and for fraud prevention and security purposes. Most mobile devices allow you to prevent real time location data being sent to us, and of course we will honor your settings.
In the case of our Android apps, you will be provided notice of the types of data (e.g. location) that will be sent to us. If you choose to use our app after this notice, we process this data to enable registration or preview product features for you. If you choose not to become a Member, we will delete this information.
We are constantly innovating to improve our Services, which means we may create new ways to collect information on the Services.
You also agree that you satisfy the Minimum Age requirement being at least eighteen (18) years of age to use the Services described herein.
We communicate with you using RiteLoad in-app messages, email, and other ways available to us. We may send you messages relating to the availability of the Services, security, or other service-related issues. We also may send promotional messages via in-app messages and e-mails. You may be able to change your email settings at any time.
We communicate with you through email, notices posted on the RiteLoad websites or apps, in-app messages, and other means available through the Services, including mobile text messages and push notifications. Examples of these communications include: (1) welcome and engagement communications - informing you about how to best use our Services, new features, updates about other Members you are connected to and their actions, etc.; (2) service communications - these will cover service availability, security, and other issues about the functioning of our Services; (3) promotional communications - these include both email and in app messages, and may contain promotional information directly or on behalf of our partners. These messages will be sent to you based on your profile information and messaging preferences. We track the open rate of your in-app messages to so we can best tailor fit the Services to your usage. You may change your email and contact preferences at any time by signing into your account and changing your RiteLoad or SlideShare email settings. You can also opt out of promotional messages by sending a request to RiteLoad Help Center by email to: Info@myriteload.com
Please be aware that you cannot opt out of receiving service messages from us.
With certain communications you send on our Services, the recipient may see some of your profile information.
We use the information and content you provide to us to conduct research and development and to customize your experience and try to make it relevant and useful to you.
We use information and content that you and other Members provide to us to conduct research and development for the improvement of our Services to provide you and other Members and Visitors with a better, more intuitive experience and drive membership growth and engagement on our Services and to help connect professionals to economic opportunity.
We also customize your experience and the experiences of others on our Services. For example, when you sign in to your account, we may display the names of new Members that have been recently added to the platform. We may also try to show you content, such as news and presentations, that is relevant to you, your industry, or your profession. We may also use Members information and content for invitations and communications promoting our Services that are tailored to the recipient.
We share your information across our different Services, among companies in the RiteLoad family.
We may share your personal information with our affiliates (meaning entities controlled by, controlling or under common control with RiteLoad) outside of the RiteLoad entity that is your data controller (for example, RiteLoad may share your information or other RiteLoad operating entities) as reasonably necessary to provide the Services. You are consenting to this sharing.
Any information you put on your profile and any content you post on RiteLoad may be seen by others.
We don’t provide any of your non-public information (like your email address) to third parties without your consent, unless required by law, or as described in Sections 2.5 and 2.13 of this Policy.
The visibility of your profile to other Members depends on the nature of your relationship with the viewing Member, the subscriptions they may have, their usage of the Services, access channels and search types (e.g. by name or by keyword).
We support middleware providers that offer archiving solutions to firms subject to legal and regulatory archiving requirements, which, with your permission, facilitate the archiving of your communications and other activity by a third party for compliance purposes. Content distributed through our sharing features and third-party integrations may result in displaying some of your personal information outside of our Services. For example, when you post content to a Group that is open for public discussion, your content, including your name as the contributor, may be displayed in search engine results.
Also, if you have opted to bind any of your Service accounts to your Twitter, Facebook or other similar account, you can easily share content from our Services to these third party services, in accordance with your account settings (which you may change at any time) and respective policies of these third parties. Further, we allow third parties to look-up profile information (subject to your privacy settings) using your email address or first and last name information through its profile API (see Section 2.7. below).
We may work with developers to build Platform Applications using our developer tools. Whether you use Platform Applications is up to you.
If you have given a Platform Application access to your RiteLoad account, you can revoke that permission anytime. Also, you can opt out of providing information to developers through your connections.
We collaborate with and allow third parties to use our developer platform to offer services and functionality in conjunction with our Services. These third-party developers have either negotiated an agreement to use our platform technology or have agreed to our self-service API and Plugin terms to build applications (“Platform Applications”). Both the negotiated agreements and our API and Plugin terms contain restrictions on how third parties may access, store, and use the personal information you provide to us.
We conduct our own surveys and polls and help third parties do this type of research. Your participation in surveys or polls is up to you. You may also opt out of getting invitations to participate in surveys.
Polls and Surveys may be conducted by us, Members, or third parties. Some third parties may target advertisements to you on the results page based on your answers in the poll. We or third parties may follow up with you via e-mail regarding your participation unless you have opted out of receiving e-mail messages. We may use third parties to deliver incentives to you to participate in surveys or polls. If the delivery of incentives requires your contact information, you may be asked to provide personal information to the third party fulfilling the incentive offer, which will be used only for delivering incentives and verifying your contact information. It is up to you whether you provide this information, or whether you desire to take advantage of an incentive. Your consent to use any personal information for the purposes set forth in the poll or survey will be explicitly requested by the party conducting it.
You are responsible for any information you post on our Services, and this content will be accessible to others as may be required by the Services.
We may employ third parties to help us with the Services
We may employ third party companies and individuals to facilitate our Services (e.g. maintenance, analysis, audit, marketing and development). These third parties have limited access to your information only to perform these tasks on our behalf and are obligated to RiteLoad not to disclose or use it for other purposes.
We may process your information outside the country where you live.
We may transfer your information and process it outside your country of residence, wherever RiteLoad, its affiliates and service providers operate.
You can change your RiteLoad information at any time by editing your profile, deleting content that you have posted, or by closing your account. You can also ask us for additional information we may have about your account.
You have a right to (1) access, modify, correct, or delete your personal information controlled by RiteLoad regarding your profile, (2) change or remove your content, and (3) close your account. If you close your account(s), your information will generally be removed from the Service within 24 hours. We generally delete closed account information and will de-personalize any logs or other backup information through the deletion process within 30 days of account closure, except as noted below.
Please note: Information you have shared with others or that others have copied may also remain visible after you have closed your account or deleted the information from your own profile. In addition, you may not be able to access, correct, or eliminate any information about you that other Members copied or exported out of our Services, because this information may not be in our control.
We keep your information for as long as your account is active or as needed. For example, we may keep certain information even after you close your account if it is necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce this agreement.
You have to meet RiteLoad’s minimum age requirements to create an account.
We don’t share any of your personal information with third parties for direct marketing.
California Civil Code Section 1798.83, known as the “Shine The Light” law, permits our customers who are California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. Under Section 1798.83, we currently do not share any personal information with third parties for their direct marketing purposes.
We take privacy and security seriously and have enabled HTTPS access to our site (turn on HTTPS), in addition to existing SSL access over mobile devices. Also, please know that the Internet is not a secure environment, so be careful and select strong passwords.
We have implemented security safeguards designed to protect the personal information that you provide in accordance with industry standards. Access to your data on our Services is password-protected, and data such as credit card information is protected by SSL encryption when it is exchanged between your web browser and the Services. We also offer secure https access to the riteLoad.com website. To protect any data you store on our servers, we also regularly monitor our system for possible vulnerabilities and attacks, and we use a tier-one secured-access data center. However, since the Internet is not a 100% secure environment, we cannot ensure or warrant the security of any information that you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that emails, instant messaging, and similar means of communication with other Members are not encrypted, and we strongly advise you not to communicate any confidential information through these means. Please help keep your account safe by using a strong password.